Retail Security

Innovative Security Solutions (ISS) provide complete shopping centre and retail security ensuring the safety of people and property whilst also creating a relaxed and welcoming atmosphere for the large numbers of genuine visitors each day. We recognise that within this environment, the security team are required to be so much more than just a security officer. We train our officers to meet the complex demands of the modern retail environment, requiring them to take on the role of professional customer service officers, as well as security officers.
In addition to being licensed, security professionals and personnel are trained in shopping centre security which focuses on the importance of customer service. Ongoing training is continually provided with officers and staff being regularly tested maintaining our high standards and providing clients with value for money. Our team is trained to provide a safe and secure environment and enhance visitor experience through excellent customer service.

Our experience in this fast-paced and demanding environment means we will:

  • Ensure the smooth operation of your centre by building relationships with the management team, tenants, suppliers and the local police community
  •  Meet both your daytime and night time economy needs
  •  Perform trend analysis for criminal profiling and use this to shape the security strategy
  • Deliver an end to end solution, integrating people and technology for the most efficient and effective service
  • Provide risk and crisis management to minimise business disruption
  • Share best practice with other shopping centres from across our portfolio

Our highly trained and experienced operational Security manager would be happy to come out for a free risk assessment and come up with an exceptional security solution that will suit your needs.

Below are key aspects of the service provision from ISS Ltd these include:

  • First Aid
  • Tenant Liaison
  • Security patrols
  • CCTV monitoring
  • Help and Advice to the public
  • Close working and liaison with external agencies such as police, local council etc.
  • Car Park protection
  • Community support
  • Fire Safety and Drills
  • Dealing with unacceptable behaviour
  • Crowd Management and evacuation procedures

ISS looks after Shopping Centres spread throughout the country and have developed extensive experience dealing with the nature and diversity of the challenges associated with the task.

The diversity of activities, from safeguarding the welfare of shoppers, to managing the security for retailers, and vehicle access requires our on-site teams to support a range of environments from the shopping centre areas, to loading bays and car parks.

Each security officer we employ is SIA approved and ISO accredited, and you can rest assured that every one of our retail security officers has undergone rigorous background checks before beginning their employment with us.

We pride ourselves on going the extra mile and all our staff receives full training to ensure they are capable of dealing with any situation quickly, calmly, safely and effectively.

Contact us

Our highly trained and experienced operational Security manager would be happy to come out for a free risk assessment and come up with an exceptional security solution that will suit your needs. Call us 0121 630 2669 for more information

Feel Safer with Innovative Security

By providing specifically trained Security Officers, we partner and protect retail stores, corporate
facilities, warehouse and distribution centres, retail and business parks, sporting arenas, as well as the construction sector.